STORE POLICY
🛍️ Store Policy for Digital products [Sirenn Soul]
📦 Digital Products
All items in this store are digital downloads. No physical products will be shipped.
📥 Instant Download
Once payment is confirmed, your files will be available for download immediately.
❌ Refunds & Exchanges
Due to the nature of digital products, we do not offer refunds or exchanges. If you have any issues, please message us — we’re happy to help!
📧 Customer Support
Questions? Need help with your files? Contact us anytime through Etsy messages. We’ll reply within 24 hours.
📄 Licensing
All designs are for personal use and small commercial use (up to 100 units).
For extended commercial use, please contact us.
🛍️ Store Policy Physical Products
📦 Shipping
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Processing Time: Orders are processed within 1–3 business days.
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Delivery Time: Depends on your location and chosen shipping method. Estimated between 5–14 business days.
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Digital Downloads: Available immediately after payment confirmation.
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Custom Orders: May take extra time depending on complexity. You will be notified of the timeline.
🔁 Returns & Exchanges
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Digital Products: All sales are final. No refunds or exchanges due to the nature of digital goods.
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Physical Products: We accept returns or exchanges within 14 days of delivery. Item must be unused and in original packaging.
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Return Shipping: Buyers are responsible for return shipping costs.
🧾 Cancellations
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Digital Orders: No cancellations after download has started.
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Physical Orders: Request cancellation within 24 hours of purchase.
💳 Payments
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We accept all major credit cards, PayPal, and platform-specific methods (Etsy Payments, Shopify Pay, etc.).
🛠️ Custom & Personalized Orders
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Custom items are non-refundable unless they arrive damaged or incorrect.
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Please double-check spelling, design requests, and sizing before submitting.
🧼 Condition of Use
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You may not resell, redistribute, or use our designs for commercial production unless explicitly granted by license.
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All designs and content are copyright protected.
📬 Contact Us
If you have any questions, message us through the platform or email
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments